🌍 We are the Culligan Nordic Group

Culligan Nordic is part of Culligan International Group, a global leader in water treatment with headquarters in Chicago and operations in over 90 countries. With approximately 400 employees in the Nordics, we are one of the region’s largest players in drinking water, coffee and professional kitchen solutions. You’ll recognize us by our strong customer focus, reliable service and dedication to environmentally friendly and ethical business practices. We are a growing company, and in the Nordics we primarily grow through acquisitions. This creates exciting opportunities and a fast-paced environment – while being backed by the stability of a strong international group.

At Culligan, we value diversity and inclusion. We believe the best teams consist of people with different backgrounds, perspectives and experiences. That’s why we welcome applicants of all ages, genders and identities – no matter who you are, you are welcome with us. Do you recognize yourself in the role description? Then don’t hesitate to apply!

🪄 Role overview - your impact at Culligan

This is not a traditional sales role. As a Retention Specialist you are the link between the customer, the business and the future. You engage with customers who are hesitating, considering leaving, or need to be reminded why they chose us in the first place. You listen, analyze, challenge and guide - with the goal of building long-term relationships that truly last.

In 2025, we launched a completely new retention team with a new, driven leader who wanted to create a way of working with real impact: lower churn and happier customers. The Nordic team is growing and is a central part of Culligan’s focus for 2026. Here, we are building a proactive, data driven and business-oriented approach to customer loyalty - and you are one of the key players. You won’t just be the one who “saves customers”, but also the one who captures what works, what doesn’t, and what we need to improve. Simply put: the customer’s voice in the organization.

This role is about real business, real relationships and real impact. You are motivated by understanding customer needs, creating sustainable solutions and seeing how your work improves both customer satisfaction and business results. When you succeed, it shows – in numbers, in happy customers and in the company’s development.

What you will do:

• Be on the front line of our most important customer relationships, in daily dialogue with customers considering leaving, changing or developing their cooperation with Culligan

• Deep dive into the customer’s needs, business and challenges to find solutions that create value for both the customer and Culligan

• Actively win back, secure and grow business – with a clear focus on reducing churn and increasing customer lifetime value

• Work both data-driven and relationship-driven: proactively based on insights and patterns, and reactively in sharp customer dialogues

• Drive retention conversations that actually make a difference – with the right offer, tone and timing

• Follow up, analyze and maximize every opportunity in CRM, always with KPIs and business results in focus

• Be the customer’s voice within the organization and deliver sharp insights on what works, what doesn’t and what we need to improve

• Work closely with Customer Care, Sales, Marketing and Service to create a seamless premium experience that makes customers stay, grow and recommend us

We believe that you:

• Thrive on the phone and love interacting with customers – for you, every conversation is an opportunity to influence the business and create value

• Have experience from sales, retention, account management or customer service – preferably with a focus on reducing churn and building customer loyalty

• Are sharp and analytical, read between the lines and turn dialogue insights into concrete solutions

• Take full ownership – you drive every case, save agreements and make sure nothing is left unanswered

• Understand the value of long-term relationships and always work with sustainable, business-minded solutions – not short-term quick fixes

• Are data-driven, system-savvy and structured, but also thrive in a fast-paced environment with results as your benchmark

• Are more than an administrator – you want to understand the customer, create results and truly win back relationships

• Are fluent in Finnish as well as English, in both speaking and writing
  

👯 Your team

You will be part of our Nordic retention team, currently consisting of three people in Norway and one in Finland. The team is growing, and we are working hard to strengthen our capacity and presence across the Nordics. The retention team is part of the Marketing department, and you will report directly to our Retention Manager. You’ll have a true doer as your manager - high energy and strong business focus. Things happen here: decisions are made and initiatives are rewarded. At the same time, there is room to do things right: understand the customer, analyze needs and build solutions that last.

In this role, you will collaborate closely with the entire organization, especially Marketing, Sales and Customer Service, but also with our Service function. At Culligan, both office staff and technicians play key roles - our service technicians meet customers every day. That’s why every effort within the retention team truly makes a difference for colleagues, customers and our Nordic growth.

🚀 Why Culligan?

We are growing fast, mainly through acquisitions, and every year new companies join our Nordic family. We value clear ownership, high quality and strongly believe that we succeed best together. With stable owners, strong profitability and a clear direction forward, we have both security behind us and our eyes firmly set on the future. We hope you want to be part of the journey!

📍 Location

This role is based at our office in Helsinki.

We recruit on an ongoing basis and will contact you within a couple of weeks after your application. This recruitment process is conducted in English. We therefore ask you to submit your application and CV in English, and be prepared for interviews in English throughout the process.

If you have questions about the role or the recruitment process, you are welcome to contact amanda.westerberg@culligan.se. Due to GDPR, we do not accept applications via email.

At Culligan, we do more than deliver water – we create solutions that improve people’s everyday lives, health and the environment. Do you want to make a real difference? Then we look forward to your application!